Using your NDIS plan with us

Whether you're a participant, a family member or a support coordinator, here's how getting started works, in plain language.

Make a referral 0419 338 466

How your plan is managed

Who can use our services?

How we can work with you depends on how your NDIS funding is managed.

Self-managed

You manage your own funding and can choose any provider. We invoice you directly and you claim from the NDIS.

Plan-managed

A plan manager pays providers on your behalf. You can choose any provider, and we send our invoices to your plan manager.

NDIA-managed

The NDIA pays providers directly, and only registered NDIS providers can be used. Our registration is in progress, so please call us to talk about timing.

Our NDIS registration. Compassion Community Care Services Pty Ltd has applied for registration with the NDIS Quality and Safeguards Commission. We'll update this page as soon as registration is approved.

For support coordinators & plan managers

Referrals made easy

Send us a referral and you'll hear back within one business day. We keep you in the loop from the first call to the service agreement.

Send a referral

Use our online form, email or call. Share only what the participant has agreed to share.

We respond

We contact you, and the participant if appropriate, within one business day.

Meet & agree

We meet the participant, understand their goals and agree a clear service agreement.

Start & review

Supports begin, with regular updates and progress notes to support plan reviews.

Start a referral Email a referral

Your rights

You're in control

Under the NDIS you have the right to choose your providers, to change providers, and to be treated with dignity and respect. We'll always:

Give you a written service agreement that you understand before support starts
Charge within the NDIS Pricing Arrangements and Price Limits
Respect your right to an advocate or support person
Make it easy to give feedback or make a complaint

If you're not happy with how a complaint is handled, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or at ndiscommission.gov.au.

Common questions

The participant's name and contact details, the supports they're looking for, their suburb, how their plan is managed and any important information about risks or communication needs. Only share what the participant has agreed to.

Call us on 0419 338 466 and we'll tell you our current availability straight away.

Yes. You can start small and build up, and you can change or end your service agreement at any time with the notice set out in it.

Yes. We keep progress notes against your goals and can provide a summary to you or your support coordinator ahead of a plan review.